Investigating this with her over the phone, we determined that the OneDrive app was not opening on either computer. Yesterday, she called me and said that a new file she had created and put into the OneDrive folder on the desktop was not showing up on the laptop. Then we installed the OneDrive app on the laptop, set up the OneDrive folder there and presto! - all the files she had put into OneDrive on the desktop now appeared in the OneDrive folder on the laptop. We installed the OneDrive app on the desktop, set up the OneDrive folder and she moved several files into that folder. When we first set it up, everything worked well. My friend is using the latest version of OSX, Yosemite, on both computers. Can anyone suggest what to do about this? Now, however, the OneDrive app will not open on either Mac.
Two days ago, I helped a friend to set up OneDrive on her two Macs, a desktop (iMac) and a laptop (MacBook Air).
